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Confidentiality & Rights

Confidentiality


Both your paper and computer records are confidential.  We comply with the Data Protection Act 1998 which lays down legal requirements for computer users such as ourselves.


We only ever use or pass on information about you if people have a genuine need for it e.g. in making clinical referrals.  Anyone who receives information from us is also under a legal duty to keep it confidential.


Sometimes the law requires us to pass on information e.g. to notify a birth or when we encounter infectious diseases that may endanger the safety of others.  Data may be gathered for audit purposes and in development of medical care or other NHS services.


Everyone working for the NHS has a legal duty to keep information about you confidential.  The Caldicott Guardian (the person responsible for the confidentiality of medical information) for the practice is Mr Chris Clapp.


The practice complies with the Freedom of Information Act 2000.  You have a right of access to your health records.


Rights and Responsibilities


The practice is dedicated to achieving and maintaining a quality health service to meet the needs of our patients.  We aim to see all patients who wish to see a healthcare professional within 48 hours.  We provide all our services in a courteous manner.


You can help us by:




  • Providing us with any change of address, telephone number or name so that our records are kept up to date.




  • Arriving promptly for your appointment.




  • Treating our staff politely.  We know you are often unwell when you visit us and we do our best to help you.




  • Cancelling any appointment you do not need so that someone else can take your place (if you do not attend and do not cancel we may consider removing you from our list).




  • Ordering your repeat prescriptions in plenty of time.




  • Switching off mobile phones whilst on the practice premises.




Removal of Patient From Practice List


We would remove patients from our list in the following circumstances:




  • Living outside of the practice area.




  • Irretrievable breakdown of the doctor-patient relationship.




  • Violence or threatening behaviour to any practice staff.




  • Rudeness to any practice staff.




  • Persistent non attendance without cancelling booked appointments.




We will not remove patients from our list because of:




  • Costly treatment.




  • Patients suffering from any particular clinical condition.




  • Their age.




Zero Tolerance


We have a zero tolerance policy of violence against all practice staff.  We will immediately remove any patient from our list for violence or abuse against any practice partner or employee.



 
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