The Pulteney Practice Tel: 01225 464187
Bathampton SurgeryTel: 01225 464187
Appointment System - from May 24th 2017
On the day you have a medical problem, ring us in the usual way and our reception staff will take your name, best telephone number to contact you on, and, ask you in confidence what the nature of your problem is.
The doctor will then call as soon as possible, usually within the hour or at a specified time if more convenient for you. If you have a preferred doctor, please ring on a day that they are working and when possible they will ring you back.
The doctor will discuss the problem with you and work out what to do next. You may want advice, a prescription, or you may need to come in.
The doctor will arrange an appointment if you need to be seen. Usually this will be the same day, but you can ask for a later day if this is more convenient e.g. to fit around work/allow time to arrange transport to the surgery.
The doctor will attempt to call you 3 times. If you are unable to answer your phone on 3 occasions, your enquiry will be marked as a non-responder and you will need to call in and restart the process. Please bear in mind that under these circumstances, it may not be possible to speak to the doctor that same day.
You do not need to ring as soon as the surgery opens. You can ring at any time, by ringing slightly later than you have in the past you may find there is a quicker response time.
Once the practice reaches capacity for the day (all telephone slots are used), we may need to schedule you a call the following working day. Please note; this does not affect calls of an emergency nature, which will always be dealt with on the same day.
Our doctors make house calls to housebound patients after morning surgery so if you need a call back before they leave the surgery it is best to ring before 11. Doctors will continue to make calls once they return to the surgery. Any calls after 11 o'clock may mean your call will be returned in the afternoon.
There will be no need to arrive at reception requesting an appointment as you will be rung back in the same way.
*Sessions alternate on a weekly basis
Please note: These times may vary from time to time, without prior notification and should only be used as guidelines to availability. ‘P’ indicates a clinic at Pulteney Street, and ‘B’ indicates a clinic at Bathampton.
Appointments to see our practice nurses e.g. for dressings, blood tests, chronic disease reviews will be booked through reception as they are currently.
Pre-bookable appointments can be booked online for a Tuesday evening and a Saturday morning. Please Click here to book an appointment.
If possible please try to telephone reception before 10am if you require a home visit.
A doctor or nurse will phone you back as it may be that your problem can be dealt with by telephone advice, or that it would be more appropriate to send a nurse, or indeed arrange a hospital attendance.
House visits are only available for patients who are housebound because of illness or disability.
Please remember that several patients can be seen in the practice in the time that it takes to make one home visit. There are also better facilities for examining and treating patients at the Health Centre.
From 1st October 2018, patients in the B&NES area can book appointments with a local GP or Nurse in the evening and at the weekend in one of three B&NES general practice hubs (Bath Central, Paulton and Keynsham), provided by an organisation called BEMS (BANES Enhanced Medical Services). BEMS is a GP federation whose members are all of the GP Practices in B&NES.
These appointments can only be booked by the team here at the practice. Ask any of the staff at the practice for more details about what this service can offer or if you wish to book an appointment with this service.
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