Appointments

SystmConnect is a tool where you can ask the Practice questions and receive an online reply for both clinical (routine, non urgent) and adminstrative matters.

To request an urgent appointment for today or tomorrow (Monday to Friday):

• phone us on 01225 464187/567, Monday to Friday from 8:15am

When you get in touch, we’ll ask what you need help with.

We will use the information you give us to choose the most suitable doctor, nurse or health professional to help you.

To request a routine appointment in the next 7 days:

• phone us on 01225 464187/567, Monday to Friday from 8:15am
• visit the surgery and speak with a receptionist, Monday to Friday from 8:15am

When you get in touch, we’ll ask what you need help with.

We will use the information you give us to choose the most suitable doctor, nurse or health professional to help you.

It is important to note that there are some rules for these appointments which are summarised HERE

Community NHS services do not consist of only GPs.  We have a wide range of clinical staff at the Practice.  Just because a GP has always been the go-to clinician of choice, another healthcare professional may be best suited to your specific issue, problem or need.  All clinicians work within the scope of their respective roles. Click here for a summary of the multidisciplinary team at Pulteney and Bathampton.

However you choose to contact us, we may offer you a consultation:

• by phone
• face to face at the surgery
• on a video call
• by text or email

Appointments by phone, video call or by text or email can be more flexible and often means you get help sooner.

To cancel or view your appointments:

• use your NHS account (through the NHS website or NHS App)
• using the GP online system – SystmOnline (web), or the Airmid App
• phone us on 01225 464187/567, Monday to Friday from 8:15am

If you need medical help now, use NHS 111 online or call 111.

NHS 111 online is for people aged 5 and over. Call 111 if you need help for a child under 5.

Call 999 in a medical or mental health emergency. This is when someone is seriously ill or injured and their life is at risk.

Please tell us:

• if there’s a specific doctor, nurse or other health professional you would prefer to respond
• if you would prefer to consult with the doctor or nurse by phone, face-to-face, by video call or by text or email
• if you need an interpreter
• if you have any other access or communication needs

If possible please try to telephone reception before 10am if you require a home visit.

A doctor or nurse will phone you back as it may be that your problem can be dealt with by telephone advice, or that it would be more appropriate to send a nurse, or indeed arrange a hospital attendance.

House visits are only available for patients who are housebound because of illness or disability.

Please remember that several patients can be seen in the practice in the time that it takes to make one home visit. There are also better facilities for examining and treating patients at the Health Centre.

We offer additional evening and weekend appointments, for patients needing routine, bookable in advance, GP or Nurse appointments outside of normal GP Surgery opening times. This service is run in conjunction with BaNES Enhanced Medical Services (BEMS), our local GP Federation. Appointments are available between the hours of 6.30pm and 9.00pm on weekdays, and 9.00am to 13.00pm on Saturdays.

This service is located in different Practices throughout B&NES and is for non-urgent appointments only. The service operates from sites in Bath, and Midsomer Norton and Radstock area. In Bath, the service runs from Bathampton Surgery, Combe Down Branch Surgery, Newbridge Surgery and St Michael’s Surgery. In the Midsomer Norton and Radstock area, the service runs at Elm Hayes Surgery and Hope House Surgery.

Appointments are booked by via the reception team, who can book appointments directly into the Enhanced Access service. When booking an appointment, we will ask if you consent for us to share your medical records with this service. Without this consent, the BEMS GPs and Nurses will have no access to your medical records.

For more information you can visit the BEMS Enhanced Access website here: https://www.bems.uk.com/aboutenhancedaccess