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Changes to GP appointments from 2nd November

Dear Patients

We would like to inform you that we are changing our booking system as of the 2nd November.

As you are no doubt aware, the coronavirus pandemic has brought enormous pressures to the already over-stretched health service.  As a result of these pressures, we are saying goodbye to some much loved colleagues and are in the process of welcoming some new team members, over the coming months. 

Here at The Pulteney Practice, alongside all the other Practices in Bath, Coronavirus meant we had to radically change how we provided care, almost overnight.  We have introduced new technology to enable us to provide video consultations, review photos and have introduced new protocols to keep both our patients and our staff safe.  We have had to work out how to continue to provide our excellent service when staff are off sick or self-isolating.  Throughout this time we have continued to see our patients face-to-face, where necessary, and visit our most vulnerable patients at home.

As we head towards the unprecedented pressures of a winter with Covid-19, we need to adapt how we provide appointments moving forward.  From the 2nd November we will now be offering a mixture of pre-bookable routine telephone appointments, together with urgent same-day appointments.  This may mean you will not always be offered a same-day appointment as we have been able to provide in the past.  We will of course continue to offer same-day appointments for very urgent problems that would be unsafe to wait another day.  Our highly trained Reception staff will continue to ask you about the nature of your problem, as this helps us direct you to the most appropriate person for your query.  This may not always be a Doctor.  For example, you may be offered an appointment with our excellent Clinical Pharmacist who will be able to manage almost all queries related to your medication.  We ask that you provide our Reception team with a reason for your call and guarantee that this will be treated in a totally confidential manner.  This is essential for our service to operate effectively.

We are very sorry that we were not in a position to be able to consult these changes with you in advance.  The speed with which we had to act, unfortunately, did not allow for a consultation period for this change.

We ask that you remain patient with us whilst we strive to make the changes necessary to maintain our excellent clinical service during these unprecedented times.

With kindest regards

The Management Team and Doctors at The Pulteney Practice.

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Face Coverings

Update 14/07/20:  As we move towards the 'new normal', we are grateful for all visitors for wearing face coverings and following our guidance on hand santitisation whilst visiting our premises.  You may notice that some of our staff are not wearing coverings.  We can assure you that we have fully risk assessed our staff and working environments to protect our staff and visitors.  You will notice the glass screens at reception, for example.  Thank you for keeping our practice safe.

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