New Telephone System
On Tuesday 14th January we are receiving delivery of a new telephone system. During the day, there will be unavoidable downtime to our telephone service but we aim to keep this to a minimum during the day. Our doors will be open throughout so please do pop down to the surgery for any urgent requirements on this day.
The aim of this new telephone system is to address issues with call wait times. We are aware that this is an issue for our patients, and by introducing this new system we will be introducing call backs. What this means is that our patients will have the option to be held in a digital queue without the need to stay on the phone, and the queue position will be held until it reaches the front of the queue. Once the call is at the front of the queue, the system will call you back and connect you to one of our team without the need to wait on the phone for several minutes.
Thank you in advance for your patience whilst we transition.