Repeat Prescriptions


From the 29th of March, our repeat prescription service will be changing.  From this date, the Practice will be working with a local POD service to facilitate provision of repeat prescriptions.

The NHS Prescription Ordering Direct (POD) Service is an easy way for you to order your repeat prescription.  All it takes is a simple phone call.  There is no need to contact the Practice or Pharmacy.  If you usually contact a Pharmacy to request your medication, or bring/post your request into the Practice, please contact the POD instead.  All the local Pharmacies have been informed of this change.

The POD is an established service that has been working within our local Bath, Swindon and Wiltshire Clinical Commissioning Group (BSW CCG) for several years.  The POD service was developed to ensure that patients receive the correct quantity of medication that they need, in a timely manner and to reduce the amount of prescription waste in our area.  We believe that the POD will be a helpful service to our patients and their ongoing care.

The POD is staffed by dedicated, experienced and fully trained prescribing clerks and clinical members of the Medicines Optimisation Team at the BSW CCG.  The POD is staffed by at least 63 call handlers at any one time.  Please be mindful of this when calling as if you are at a high number in the queue, it won't take too long for the queue to reduce.  They will have access to all repeat prescription records and access to us, as your GP surgery, should the need arise.  This is all private and confidential and your personal information is secure.  A trained prescription clerk will discuss your needs and will have time to answer any repeat prescription queries.  When the prescription is generated by the POD staff it will be sent to be signed off electronically by a GP at this Practice and forwarded to the Pharmacy of your choice, as it is at present.

The dedicated phone number to call is 03003 035090.  The Service is open between 9am and 5pm each weekday, excluding Bank Holidays.

It is recommended that you order your medication seven days before you run out, and visit the Pharmacy (or expect a delivery) a week after you call the POD.

If your medication is issued on a weekly or daily basis, or you use a dosette box, there will be no change in this for the time being – we will continue to do this without you having to put a request in to the surgery or the POD.

If you request your prescription via our on-line service, or via an on-line Pharmacy please continue to use this.  There is no change for this service.

We acknowledge that, as with any new service offered, there may be teething problems and we are keen to work together with our patients to solve any issues that may arise.  We will be having a weekly meeting with our assigned POD key worker during the hand-over period.

More information about the POD service can be found by looking at the CCG website  You can also use this link to request medication electronically, direct to the POD.

Online Ordering

If you are already registered for our online appointments system, you are automatically registered for this service and can start ordering repeat medication immediately.

If you are not registered for our online appointments system but wish to order repeat medication, you will first need to register.  Simply visit one of our reception desks and the receptionist will register you for SystmOnline.  Alternatively, you can order medication on the NHS App.

Once registered for SystmOnline, click here to sign in to order your repeat medication.

Please note that your normal pharmacy or reception desk will be where you collect your prescription from, unless you have electronic prescriptions where you will collect your medication directly from the pharmacy you have nominated. 

For paper prescriptions, we aim to fulfil repeat medication requests on the 3rd working day.  This will enable us sufficient time to process your request.

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